Important: By using the Okbet platform, you agree to this Privacy Policy. Please read it in full — you have the right to know how your information is used.
1
Introduction & Overview of This Policy
Okbet (hereinafter referred to as "we", "us", or "the Platform") operates an online sports betting and gaming platform for users in Bangladesh. We believe your privacy is a fundamental right.
This Privacy Policy explains what information Okbet collects, why it is collected, how it is stored, and who can access it. We want you to always understand exactly what happens with your data.
This policy applies to the Okbet website, mobile app, customer support channels, and all other services. By creating an account, logging in, or using any of our services, you agree to this Privacy Policy in full.
This Privacy Policy is written entirely in Bengali so that every Okbet user in Bangladesh can understand it with ease.
2
What Information We Collect
Okbet collects your information in several ways. The details are outlined below:
A) Information You Provide Directly
- At Registration: Full name, date of birth, phone number, email address, and residential details.
- During KYC Verification: Scanned copy of National ID or passport, utility bill or proof of address.
- During Payment: Mobile banking numbers (bKash, Nagad, Rocket) and bank account details.
- Contact Support: Information you share via chat or email.
B) Automatically Collected Information
- Device Information: Device type, operating system, and browser version.
- Network Information: IP address, Internet Service Provider.
- Usage Patterns: Pages visited and time spent, games played, and betting history.
- Cookies & Tracking: Session cookies, preference cookies (see Section 6 for details).
| Data Type |
Source of Collection |
Mandatory? |
| Name & Contact Details | Registration Form | Yes |
| Date of birth | Registration Form | Yes (Age Verification) |
| Identity Documents | KYC Process | On Withdrawal |
| Payment Information | Transactions | Yes |
| Device & IP | Automatic | Technically |
| Usage History | Platform Logs | Automatic |
3
Why & How We Use Your Information
Okbet uses your information only for specific purposes, each of which is clearly outlined below:
- Account Management: Creating your account, verifying logins, and delivering a personalized experience.
- Payment Processing: Processing deposits and withdrawals securely.
- Identity Verification: Verifying age and identity, and preventing fraud.
- Customer Support: Responding to your complaints and enquiries.
- Platform Improvement: Analyzing usage patterns to understand which features are popular and where issues may arise.
- Legal Compliance: Compliance with anti-money laundering laws and regulatory requirements.
- Relevant Bonuses & Offers: Sending relevant promotions based on your preferences and usage patterns (you can opt out at any time).
Okbet never uses your information for any purpose beyond what is listed here.
4
Data Sharing — When & With Whom
Okbet does not sell your data or share it unnecessarily with third parties. However, data may be shared in the following limited circumstances:
- Payment Processor: To process transactions with bKash, Nagad, Rocket, or your bank. Only the minimum necessary information is shared.
- KYC Verification Service: With approved third-party identity verification providers — for verification purposes only.
- Legal Authorities: To comply with court orders, government directives, or regulatory body requirements.
- Anti-Money Laundering Investigations: Necessary information shared with the relevant authorities.
- Business Succession: In the event of an ownership change at Okbet, your data may be transferred to the new owner — but you will be notified in advance.
What We Do Not Do: Okbet never sells your personal information to advertisers, data brokers, or any third party for commercial purposes.
5
Our Data Security Measures
Okbet uses multiple layers of security to protect your data — not as an added feature, but as a core principle.
- 256-bit SSL/TLS Encryption: All data transfers are encrypted. Bank-level security is in place.
- Database Encryption: Stored sensitive data is kept in encrypted form.
- Two-Factor Authentication: An extra layer of security for your account login.
- Regular Security Audits: Regular system audits conducted by independent external experts.
- Access Controls: Okbet staff can only access your information within the scope of their designated responsibilities.
- Suspicious Activity Alerts: Automatic alerts for unusual logins or transactions.
- Data Backup: Regular backups are stored in a secure location.
What You Should Do: Use a strong password, never share it with anyone, and keep 2FA enabled. Security is a shared responsibility.
Cookies are small data files stored on your browser or device. Okbet uses cookies to enhance your experience and ensure the platform functions properly.
Types of cookies we use:
- Essential Cookies: Maintaining login sessions and ensuring platform security. Disabling these cookies may cause the platform to function improperly.
- Performance Cookies: To identify slow pages and technical issues — no personal data is involved.
- Functional Cookies: To remember your language preference and theme settings.
- Analytics Cookies: For analysing user volume and behaviour — all data is anonymised.
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.
7
How Long Your Data Is Retained
Okbet does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:
- Account Information: For as long as your account remains active and for a minimum of 5 years after closure (as required by law).
- Transaction Records: 7 years (as required under Anti-Money Laundering regulations).
- KYC Documents: 5 years after account closure.
- Support Conversations: Up to 3 years after issue resolution.
- Web Logs & Analytics: Up to 2 years, after which it is deleted.
Once the retention period expires, your data is securely deleted or fully anonymised.
As an Okbet user, you have important rights over your own data — and all of them are completely free to exercise:
Right to Know
You can find out what personal information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request the deletion of your data under certain circumstances.
Right to Restrict Processing
In certain cases, you may request that we stop processing your information.
Data Portability
You can receive your data in a readily accessible format.
Marketing Opt-Out
You can opt out of marketing communications at any time.
To exercise any of these rights, contact the Okbet support team. We will process your request within 30 days.
Okbet strictly does not collect or store data from anyone under the age of 18. Our platform is for adults only.
Minor Protection: If we become aware that we hold personal data belonging to a minor, we will immediately close that account and delete the data.
If a parent or guardian believes their child's information has been submitted to Okbet, please contact our support team immediately.
10
International Data Transfers
Okbet's servers and data storage may be located in various countries. Regardless of where your data is stored, we ensure that an equal or higher level of protection is maintained.
For international data transfers, Okbet ensures the following:
- The destination country has sufficiently robust data protection laws.
- Strict data protection agreements are in place with all third-party providers.
- All data is encrypted during transfer.
11
Privacy Policy Updates
Okbet may update this Privacy Policy from time to time, due to changes in laws, technology, or improvements to our services.
For significant changes, we will:
- A notification will be sent to your registered email address.
- We'll announce it via a clear banner on the platform.
- We will provide reasonable notice before any changes take effect.
Continued use of the platform after any policy update will be considered acceptance of the revised policy.